giffgaff Voicemail

Your giffgaff voicemail

In this article you will read everything about giffgaff voicemail and how to use it.

Your voicemail is automatically switched ON when you activate your Giffgaff SIM card.

You can access your giffgaff voicemail by dialing 443 from your mobile phone.

With your giffgaff Voicemail, as well as checking messages, you can:

  • Personalize your voice message to be heard when someone calls you to your mobile number and you are not available to answer the call.
  • Set up a PIN code to protect your voicemail. You will need to know your PIN to access your giffgaff voicemail from another phone, and when you are overseas using a non-CAMEL network. (Customised Application for Mobile network Enhanced Logic - this just means support of enhanced services like voicemail).

Note: Only iPhones running iOS 7 or above can install the giffgaff carrier profile which is needed to enable the voicemail button on the phone application. You can still dial 443 to access voicemail.

When you first dial 443, you´ll need to set up a PIN, this can be between 4 and 10 digits long followed by the hash symbol (#). You´ll need to confirm this and press hash symbol (#) again. Now press star (*) to go to the main menu.

The main menu

Here you have four options. Each section has a series of key presses to carry out the options you want to perform.

  • Listen to your messages - Option 2
  • Change your mailbox greetings - Option 3
  • Change your mailbox settings - Option 4
  • Get help - Option 1

Option 2: Listen to your messages.
  • Press 1 to replay the message.
  • Press 2 to save the message.
  • Press 3 to delete the message.
  • Press 8 to hear the message details.

Option 3: Change your mailbox greetings.
  • Press 1 to listen to the current greeting.
  • Press 2 to record a new greeting.
  • Press 3 to record a temporary greeting.
  • Press 4 to record a new name.
  • Press 5 if you want to delete (both) your greeting and name.
  • Press 6 for mailbox help.

While you are in the menu above these commands are used:
  • Press 0 to start or end a recording.
  • Press 1 to listen to a recording.
  • Press 2 to save a recording.
  • Press 3 to re-record.
  • Press star (*) to cancel and return to the main menu.

Option 4: Change your mailbox settings
  • Press 1 to change the way you´re notified of a new message. Then press 1 to get SMS delivery or press 3 for on-screen notifications.
  • Press 2 to listen to the date and timestamp of each message.
  • Press 3 to delete the menu that is played after each message.
  • Press 4 to change your security settings. Then press 1 to change the PIN or press 2 to turn ON/OFF PIN protection.

Your voicemail is automatically switched ON when you activate your Giffgaff SIM card.

To change your giffgaff voicemail settings, you need to use a few Network Shortcodes that you simply dial on your mobile phone and hit the SEND key (they do not cost anything to use).

  • Switch voicemail ON: Dial 1616 [SEND]
  • Switch voicemail OFF: Dial 1626 [SEND]
  • Check the status: Dial *#004# [SEND]

Note: Switching voicemail OFF disables it. This changes the way the network deals with call diverts. When you switch voicemail OFF, it stops all calls going to your voicemail. This covers all call situations which are normally diverted to voicemail (i.e. when you don't answer a call, when you have your phone switched OFF or when you're on another call).

Alternatively you can use the codes below too:

  • Switch voicemail ON: Dial *004# [SEND]
  • Switch voicemail OFF: Dial #004# [SEND]

If you're using the code *004# and it says "command error"

- If switching ON, try to switch it OFF with #004# and then back on again with *004#.

- If the above did not work, then dial *61*443# or *61*443*10*30# for no reply after 30 seconds. You could also try:

  • *62*443# when unavailable or no signal.
  • *67*443# when busy.
  • *21*443# to divert all calls immediately to voicemail. Dialing #21# will cancel the command.

If your giffgaff voicemail is currently diverted to another phone number, you should first divert to giffgaff voicemail by dialling *004*443# then hit the SEND key and you can then STOP or RE-ENABLE voicemail using the codes above.

While in the UK, EU and select countries:

You're charged differently for calls to voicemail depending on whether your calls come from airtime credit or from a goodybag allowance.

  • You haven't a goodybag or call allowance - 8p per call from airtime credit.
  • You have a goodybag with call allowance - Your goodybag minutes will reduce by 1 minute per call.

When you are in any other country:

When you are out of the UK, EU and select countries, instead of the UK per call rate (above), you will be charged according to the roaming rate of the country you are in for a call to voicemail.

To access your voicemail when abroad

There are two ways to access your voicemail, you can use either of these methods.

  • Dial 443 [SEND] or
  • Dial your mobile phone number from any other phone.

If you use the second method you will then need to

  • Press the star key (*) on your phone keypad
  • You will be asked to enter your PIN followed by the hash key (#).
  • Press star (*) to go to the main menu.

Note: You may want to disable your voicemail so callers can't leave a message - remember to switch it back ON when you get back.

Some people prefer to divert all calls to voicemail - remember to set up your voicemail PIN before you leave; that way, when you dial your mobile number, You will not have to waste credit listening to set-up instructions as you'll be charged per minute while roaming.

While you are overseas, it does not cost anything when someone leaves a voicemail message.. It'll only cost if you retrieve it while you're away. Instead of the "per call" rate that you would pay in the UK, you'll be charged the roaming at a "per minute" rate.

Please Note - In the EU and selected destinations, ringing voicemail will be charged like it is in the UK:

  • With a goodybag – 1 minute deducted per call
  • Without a goodybag – 8p per call

Change your voicemail PIN

Just dial 443 from your giffgaff handset and press star key (*), followed by keys 4 - 4 - 1. You'll be prompted to enter your old PIN and then you can enter your new one.

If you have not set up a PIN previously, when you first call 443, you will be asked to enter a PIN.

This means that if you ever need to access your giffgaff voicemail from another handset, then you will be able to enter this PIN and your voicemail will be protected from other people accessing it.

Forgotten your voicemail PIN?

You can reset your voicemail PIN by texting the word RESET (case sensitive) to 802443. This will not work if you have your PIN protection switched ON.

Note: Resetting your PIN may not work if you´re out of UK, as some networks will not allow this operation. However, you should try it first or do this change while in the UK.

Changing the voicemail number from 111 to 443

Due to government regulatory changes, we have changed the voicemail to "443" which spells "GIF" on your device.

If you´ve an older giffgaff SIM card then prior to the change the number was "111", which is what will be stored in the SIM settings. If you order a new Giffgaff SIM card (with the new voicemail settings) and do a SIM Swap, it will solve this problem.

If you want to know a bit more background, check out the Voicemail number change blog.

PIN confirmation not accepted

If your PIN confirmation is not accepted, go to "Settings" (On your mobile phone) and disable "touch tones", this will solve this issue.

If you have any problems with voicemail then you can always post in Help & Support from giffgaff's official website or ask a giffgaff agent.

Once you've set up your PIN, it is easy to check your voicemail from any other phone.

Dial your giffgaff mobile number, wait for it to go to voicemail and hit the star key (*). A prompt will ask you to enter your giffgaff Voicemail PIN that you set up previously, followed by the hash (#) key. Now press star (*) to go to the main menu.

You can change the way you are notified when you get new voicemail messages. You can either receive a text message (SMS) or receive on-screen notifications.

  • Call 443
  • Press * to get to the main menu.
  • Press 4 for Mailbox Settings.
  • Press 1 for Notification options.
  • Dial 1, if you want to receive text notifications, or press 3 to enable on-screen notifications.
  • Your voicemail messages are deleted after 30 days.
  • Your Giffgaff voicemail settings, such as your PIN or Personalized Greeting, are reset if you don´t access your Voicemail at least once every two months.
  • You must reset your PIN while in the UK. It is not possible to reset your PIN if you´re abroad.